Two vendors, a renewal date, and a switching cost nobody has written down.
Vendor selection, process changes and operational trade-offs where the cost of the decision is spread across teams that were not in the room.
When this comes up
- Vendor renewal
- Process redesign
- Tooling consolidation
Templates for operations
Selecting a vendor
Compare vendors against weighted criteria, including the switching cost that usually goes unwritten.
Changing a process
Decide whether to change a working process, weighing disruption against the problem it is meant to fix.